IT Support Engineer (Based in Turbhe, Navi Mumbai Office)

Basic Functions: 

Provide technical support and guidance to user community including supporting, troubleshooting, building, and configuring, and maintaining end-user computing devices, peripherals, connectivity, mobile devices, and supporting applications. This includes utilizing advanced management tools, managing Active Directory user accounts and associated group policies, managing anti-virus/anti-malware/OS patches and updates, and creating standard process and procedures for the continual improvement of customer services.

Duties: 

• Provide network, desktop and mobile computing support to MP Biomedical personnel directly, via phone, remote control tools and email for a wide range of hardware and software technology issues.

   

• Administer and or support all IT equipment - desktop computing, printers, mobile, telephony, video conferencing equipment. Supporting role assisting with server, switches, routers, and other general networking equipment.

• Monitor and manage data and phone circuits, mobile services

• Support, troubleshoot, manage Windows, Microsoft O365, anti-virus, anti-malware, remote access, and computer management software, and related tools, applications, and operating systems.

• Administer Active Directory, adding/deleting users, password resets, and administering group policies.

• Develop and maintain deployment strategy, system image creation for all desktop and laptop standards.

• Desktop and laptop technology refresh including new builds, configuration, and management.

• Support personnel leveraging remote personnel using remote desktop tools and helpdesk ticketing systems.

• Standardize procedures for system add, break, fix, update, and upgrade.

• Ensure consistent backup and retention of corporate system information.

• Assist maintaining stock level of client devices for timely deployment and replacement.

• Develop and maintain comprehensive system documentation.

Requirements:

• Ability to: Effective collaborate with and support associates in other time zones

• Knowledge of: Virtualization (VMWare), network L2/L3 Switch route methodology, remote VPN/ SSLVPN software and process, Windows server OS administration, Office 365, Azure

• Education: Diploma/Degree in Computer Science or Information Technology

• Experience: 2 years of relevant IT experience in support environment.

To submit an application, please send an email to [email protected]