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Return / Cancellation Policy
Inspect all packages upon receipt and notify MP Biomedicals Customer Service of any damages or problems. Please retain the original shipping container, packaging materials, and all shipping documents in case you need to make a return.
All returns must receive authorization from Customer Service before any item can be accepted. UNDER NO CIRCUMSTANCES WILL A CREDIT, REFUND OR REPLACEMENT BE ISSUED ON RETURNED ITEMS WITHOUT PRIOR AUTHORIZATION. The replacement of the item, refund of the purchase price or crediting of the customers account is solely at the discretion of MP Biomedicals.
We will attempt to accommodate requests to return merchandise; however, we cannot authorize returns for certain products. These include most frozen and refrigerated products, expired products, custom orders, any item missing labels, parts, or instruction manuals, books and equipment removed from their original packaging, any of MP Biomedicals’ diagnostic kits and reagents, and all instruments and molecular biology kits. All of these items should be considered NON-RETURNABLE. A full credit, refund, or replacement will be made under the following circumstances:
If the shipment is duplicated, damaged, or incorrect due to an error on the part of MP Biomedicals
If the product does not meet the specifications described in our literature.
In either event, you must notify us within thirty (30) days of receipt of the material for credit, refund, or replacement to occur. Any merchandise ordered incorrectly on the part of the customer may be returned to MP Biomedicals subject to the conditions above and a minimum restocking charge of 20%. No product may be returned after thirty (30) days.
Please contact MP Biomedicals Customer Service with any questions at
All instruments (FastPrep® & SafTest) purchased from MP Biomedicals will have a one-year full warranty unless an additional warranty was purchased. Adapters for the instruments have a 90 day warranty. If you have any questions please contact MP Biomedicals Customer Service at