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MP Biomedicals is a global company with a multicultural and multinational workplace. At MP Biomedicals, you will be challenged and empowered to achieve your best. We strive to provide an exciting work environment with excellent growth prospects.

Job Details

Designation: Customer Service Specialist
Department: Customer Support
Location: Ohio - Solon
Salary: TBD

To cover and improve the daily functions and processes of the Dosimetry department.  The job will help in the ongoing efforts to update the department to a more unified and efficient service for the customer.  


  • Provide service to the customer in a timely manner.
  • Answer phone calls and emails
  • Update account information in required systems
  • Order entry
  • Manager account status and contracts
  • Mail sorting (daily returns from customer and  mailing dose reports, terminations of service, and shipping hold statements when needed)
  • Complete specific documents required for monitoring dosimeters (radiation source sheets and badge reassignments)
  • Work closely with finance to maintain accounts and orders
  • Communicate with supplier for any needs
  • Monitor supplies and inform appropriate person when time to order
  • Follow strict procedures when placing orders and ensuring appropriate text is applied for the circumstance
  • Weekly shipments of return badges back to supplier
  • Minimum high school diploma
  • College degree or experience preferred
  • Minimum 1-2 years of customer service experience
  • Must be knowledgeable and comfortable working with Excel and Microsoft
  • Able to multi-task and prioritize duties
  • Comfortable in a fast-pace, information-filled position
  • Close attention to detail required
  • Critical thinking
  • Excellent communication skills – both written and verbal a must
Company : MP Biomedicals
Job code : 215
Posted on : 2018-12-04